Retail Social Media Support Specialist – Facebook Messenger: Engage with customers through Facebook Messenger, providing prompt and friendly assistance. Address inquiries, resolve issues, and offer product recommendations to enhance the shopping experience. Collaborate with team members to ensure consistent brand messaging and customer satisfaction. Monitor social media trends to proactively address potential concerns. Maintain a positive and professional online presence, fostering customer loyalty and trust. Ideal candidates are tech-savvy, empathetic, and possess excellent communication skills, ready to thrive in a dynamic retail environment.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.