Retail Social Media Chat Support – Facebook (Fully Remote): Engage with customers on Facebook, providing prompt and friendly assistance. Address inquiries, resolve issues, and enhance customer satisfaction through effective communication. Collaborate with team members to ensure consistent service quality. Utilize problem-solving skills to navigate diverse customer interactions. Maintain a positive brand image while working independently in a remote setting. Adapt to evolving social media trends and tools. Prior experience in customer service or social media is beneficial but not required.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.