Retail Social Media Support Specialist (Entry Level): Engage with customers across social media platforms, providing prompt and friendly assistance. Monitor and respond to inquiries, comments, and reviews, ensuring a positive brand image. Collaborate with internal teams to resolve issues and gather feedback. Stay updated on product knowledge and social media trends to enhance customer interactions. Maintain accurate records of customer interactions and feedback. Ideal candidates are tech-savvy, empathetic, and possess excellent communication skills. Join us to make a difference in customer satisfaction and brand loyalty.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.