Retail Technical Customer Support Specialist: As a Retail Technical Customer Support Specialist, you will be the first point of contact for customers seeking assistance with technical issues related to retail products. Your role involves diagnosing problems, providing solutions, and ensuring customer satisfaction. You will utilize your communication skills to guide customers through troubleshooting steps, escalate complex issues, and maintain detailed records of interactions. Your goal is to enhance the customer experience by delivering efficient and empathetic support in a fast-paced environment.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.